Terry W. McKenna
Principal and Senior
Consultant
Terry McKenna is a noted
speaker and author on such topics as: Employee: Recruiting,
Retention and Motivation, as well as: Leadership, Customer
Service and Brand Differentiation. He has worked in the
fuels and convenience retailing industry for 25 years,
both as a corporate executive and entrepreneur. Core training
curriculum subjects include:
- Employee recruiting, selection, training, motivation
- Quality Customer Service as a Brand Differentiator
- Leadership
- Retailing Principles
Terry writes a monthly
column for National Petroleum News, Tobacco Retailer, and
Sabah Business, the largest business
publication in Turkey. His global reach has extended
through Europe and the Pac Rim. Terry has been featured in The
Wall Street Journal, as well as the Harvard Business
School corporate training video: “Benchmarking Outside The
Box.” Terry helps clients increase their competitive advantage
and profitability through people. He assists retailers
reduce employee turnover, improve employee job performance
and customer service, resulting in increased sales and
profitability.
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